Imbue Creative is an award-winning branding, creative, marketing agency located in Lambertville, NJ. We help clients connect with audiences by developing creative solutions that inspire action.

Overview:

The Director of Client Services will be a senior point of contact for clients and will work closely with our Director of Agency Operations and President to positively impact the day-to-day management of the business.

This position is highly focused on ensuring, and boosting, client satisfaction and the agency’s ability to sell new ideas and solutions. This is a role that requires the ability to see the big picture along with the finer details that make the agency, our clients, and our people, tick.

Responsibilities

• Establish strong relationships with clients and provide account services to service and manage client engagements.

• Work with management and creative teams to bring thoughtful and powerful creative solutions to clients.

• Contribute to the business growth of our clients by identifying new opportunities.

• Influence our firm’s marketing and develop strategies to generate awareness and new business for the agency, in partnership with the President.

• Participate in agency pitches when needed.

• Mentor and develop the account services team and direct them in finding creative solutions to both client and internal challenges; foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work. Recommend necessary tools and training to help the team improve core expertise and continued career growth.

• Work with Operations to recommend and implement proprietary and 3rd party tools that may benefit agency efficiency and planning.

• Work with Operations to identify gaps to improve process and information flow between account services team and other disciplines.

• Work with Operations to analyze utilization and productivity to guide senior management in making decisions that meet the needs of the agency and its clients—ensuring earnings, growth, and profit goals are achieved.

• Lead multiple projects at once and ensure strong integration across the organization.

• Provide support to the entire team to foster an environment of collaboration and empowerment and conveys the vision and values of the agency to staff, contractors, and vendors.

Required Skills

• Experience in advertising, direct marketing, digital marketing, and brand strategy. Well-versed in all forms of media, and excited to learn as the media landscape changes.

• Experience developing and executing strategic marketing plans that help attract and retain customers

• Exceptional client facing skills.

• Experience in growing, managing, and inspiring internal teams; strong leadership and organizational skills must be complemented by relationship building management style.

• Senior-level client negotiation and management skills, with clear speaking, writing, and presentation skills.

• Creative thinker with experience communicating strategy and direction to design and development teams.

• Excellent budget- and project-management skills.

• Stellar organizational, planning, and time management skills.

• Ability to work both independently and as part of a team.

• A passion for design, messaging, and technology.

• Proven track record of building and maintaining strong client relationships.

Minimum Qualifications

• At least 5 years of experience in client services and/or new business in an agency role.

• A 4-year college degree, preferably in Marketing or Communications.

• Outstanding written, communication, and interpersonal skills—especially in dealing with many types of people in a supportive, direct, and diplomatic way.

• Strong understanding of the agency environment including typical departmental roles and responsibilities from creative to account management

• Strong leadership skills, including effective time management, prioritizing, and delegation

• Experience with time tracking and project management software in an agency environment

• Experience with agency billing to include project work, hourly consulting, and retainers

Other Details

Medical coverage, paid holidays, flexible work from home and a commitment to ongoing professional development are all part of the package. Plus, we think we happen to be a really nice group of people and that you’ll enjoy working with us.

How to Apply

If you think your experience and expertise may be a good fit for this opportunity, please send an email to info@imbuecreative.com with a cover letter and résumé.